Security | Overflow

Organizational security

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.

Overflow undergoes independent third-party assessments to test our security and compliance controls.

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

We perform background checks on all new team members in accordance with local laws.

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Overflow undergoes independent third-party assessments to test our security and compliance controls.

Cloud security

Our services are hosted on Amazon Web Services (AWS). AWS employs a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS' security and compliance page.

All of our data is stored on databases located in the United States.

Sensitive information such as financial data is encrypted at rest.

Our applications encrypt in transit with TLS/SSL.

We have application and network penetration testing performed by a third-party to identify potential vulnerabilities.

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Our team has escalation, rapid mitigation and communication procedures for handling information security events.

Access & management security

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), two-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

All team members are required to adhere to a minimum set of password requirements and complexity for access.

We follow the principle of least privilege with respect to identity and access management.

All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

We perform quarterly access reviews of all team members with access to sensitive systems.

Vendor & risk management

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.